Westkensington Man And Van Terms and Conditions

These Westkensington Man And Van terms and conditions set out the basis on which our man and van service is provided to customers in the UK. By making a booking, confirming a quotation, or allowing us to begin work, you agree to these terms. They are designed to keep the service clear, fair, and reliable for both the customer and the company. This document should be read carefully before any job is accepted, especially where items are fragile, access is restricted, or the move involves waste, storage, or multiple collection points.

Throughout these terms, references to “we”, “us”, and “our” mean Westkensington Man And Van. References to “you” and “your” mean the customer, client, or person making the booking. Our service may include loading, transportation, unloading, and where agreed, additional handling such as dismantling or reassembly of items. However, any service not expressly included in the quotation or booking confirmation is excluded unless we agree otherwise in writing.

These terms and conditions for Westkensington Man and Van apply to domestic and commercial customers unless a separate written agreement has been signed. In the event of any inconsistency between these terms and a specific written contract, the written contract will take priority to the extent of the inconsistency.

Booking process

A booking is only confirmed when we have received the relevant details and have accepted the job. The booking process may involve a description of the items, collection and delivery addresses, access information, preferred dates and times, and any special handling instructions. We rely on the accuracy of the information provided by you. If details change after confirmation, the quote may be revised and the schedule amended.

Our quotation is usually based on the information supplied at the time of enquiry, including the estimated volume, weight, number of staff required, vehicle size, parking access, floor level, and whether there are stairs, lifts, or long carrying distances. If the actual job differs materially from the original description, we reserve the right to adjust the price, the staffing, or the vehicle allocated. We may also decline to carry out work that becomes unsafe or impractical because of undisclosed circumstances.

You must ensure that the locations are accessible at the agreed time and that parking, permits, loading restrictions, and building access arrangements are in place unless we have expressly agreed to arrange them. Delays caused by incomplete instructions, lack of access, or absent keys may result in waiting charges or rescheduling. If a booking is made by one person on behalf of others, that person confirms they have authority to accept these UK moving service terms for everyone involved.

Payments

Unless otherwise stated, payment is due in full on completion of the service on the day of the move. We may require a deposit, part payment, or cleared funds in advance for larger jobs, peak periods, or bookings involving multiple vehicles or subcontracted services. Acceptable payment methods, where available, will be confirmed during booking or before the date of the job. We reserve the right to withhold delivery, discharge, or completion of the service until payment is received in full.

All quoted prices are based on the information supplied and on the scope of work agreed. Additional charges may apply where the job exceeds the original estimate, including but not limited to extra time, additional labour, long waits, congestion or parking penalties, congestion-related delays, reattempted deliveries, or additional handling not included in the quotation. Any VAT, if applicable, will be clearly stated. If payment is not made on time, we may recover outstanding sums through lawful means, and you may be responsible for reasonable recovery costs.

Cancellations and changes

You may cancel or amend a booking by giving notice as soon as possible. Cancellation charges may apply depending on the amount of notice given, the stage of preparation, and any costs already incurred. For example, if we have reserved a vehicle, allocated staff, or purchased materials specifically for your job, we may charge a reasonable amount to cover losses. Where a booking is cancelled at short notice, the full charge may be payable if we are unable to reallocate the scheduled time.

If we need to cancel or delay a booking because of severe weather, vehicle breakdown, staffing issues, road closures, or other events beyond our reasonable control, we will aim to offer an alternative date or time. We are not responsible for any indirect loss arising from such disruption, provided we act reasonably and keep you informed. If a move must be abandoned because of unsafe conditions, inaccessible premises, or unlawful instructions, we may charge for time already spent and any costs already incurred.

Customer responsibilities

You are responsible for ensuring that all items are suitably packed, protected, and ready for transit unless packing has been included in the quote. Fragile items should be wrapped appropriately, and you must tell us in advance about valuables, antiques, artwork, glass, electronics, or items requiring special handling. You should also remove or secure loose parts, disconnect appliances where safe to do so, and back up digital devices before collection. We are not responsible for data loss, software corruption, or hidden internal faults in electronics.

You must not ask us to carry prohibited, dangerous, unstable, or unlawful goods. This includes items such as explosives, firearms, illegal substances, leaking containers, live animals, and any object that could endanger staff, vehicles, or third parties. If we discover such items, we may refuse to transport them and may terminate the service immediately. In the event of a termination caused by prohibited goods or unsafe conduct, no refund will be due for work already commenced and any additional costs may be charged to you.

Liability

We will exercise reasonable care and skill in providing the service. However, our liability is limited to direct loss or damage caused by our proven negligence, subject to the exclusions in these terms and to any mandatory rights you may have under UK law. We are not liable for pre-existing damage, items inadequately packed by you, ordinary wear and tear, unavoidable handling marks, or damage arising from the nature of the item itself.

Where items are especially valuable or difficult to replace, you should arrange appropriate insurance in advance. We are not an insurer and do not automatically provide cover beyond any policy we may hold. Any claim must be notified promptly and supported by evidence, such as photographs and an itemised description of the loss or damage. You must give us a reasonable opportunity to inspect the item and, where possible, to investigate the circumstances before repair or disposal.

To the fullest extent permitted by law, we will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or missed deadlines, whether arising in contract, tort, or otherwise. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. If liability is established, our total liability for any one booking will be capped at the amount paid or payable for that booking, unless a higher limit is agreed in writing.

Waste regulations

Where our service includes the removal, disposal, or transport of unwanted items, we will handle waste in accordance with applicable UK waste regulations. We may only remove waste that has been clearly identified in advance and that can lawfully be collected, transported, and disposed of by us or our chosen facilities. You must accurately describe waste items and must not mix general household waste with hazardous, clinical, electrical, or controlled materials unless we have expressly agreed and are legally able to handle them.

We may refuse to take any item that we believe is hazardous, contaminated, or improperly declared. If a collection is booked as a man and van removal service and the load includes waste, you remain responsible for ensuring the correct classification of items. If specialist disposal, permits, or third-party facilities are required, any extra costs will be added to the quotation or invoiced separately. Illegal dumping, fly-tipping, or misdescription of waste is strictly prohibited and may be reported to the authorities.

Where we act as a carrier rather than a disposer, we may transport your waste to an authorised site or transfer station. Title to waste may pass in accordance with applicable law and with the agreed service arrangement. You confirm that all waste presented for collection has been lawfully acquired and is not subject to seizure, restriction, or disposal prohibition. Any contamination caused by undeclared waste may result in additional cleaning, decontamination, or disposal charges.

Access, timing, and performance

Arrival times are estimates unless we have agreed a fixed time slot in writing. Traffic conditions, loading conditions, and prior jobs may affect timing. We will make reasonable efforts to arrive within the estimated window, but we are not liable for minor delays outside our control. If access is not available when we arrive, or if the premises are unsafe, we may charge waiting time or leave the site and treat the booking as cancelled by you.

Any keys, codes, permits, or instructions supplied by you must be correct and current. If we are unable to gain access because of incorrect information, you may be charged for the wasted journey and any associated labour. Where a delivery must be completed at a later time because of access issues, the service may be deemed complete once the goods are unloaded at the agreed destination, or held in a vehicle subject to further charges, as appropriate.

Subcontracting and staff

We may use employees, agency staff, or subcontractors to perform all or part of the service. We remain responsible for the service as contracted, provided the work is carried out under our direction or arrangement. You must not directly instruct any subcontracted worker to perform work outside the agreed booking without our consent, as this may affect safety, pricing, and insurance coverage.

Governing law

These Westkensington Man And Van terms and conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms, the booking, or the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force.